24 Hour Support Mailing Lists

About seven or eight years ago, I got into a newsgroup called 24hoursupport.helpdesk. I found a pretty good bunch of people there that provided support to new users that "stumbled" into the group. Lot's of people come and go from this group, both those that ask and those that answer questions. There is however, a core of regulars that along with the visitors are able to provide some pretty good computer support for a wide variety of problems. If you are having trouble finding answers to some of your questions, come and visit us in the newsgroup. You can learn more about this group by visiting the web site at http://www.24hrsupport.org/ or http://24hrsupport.netfirms.com/ This newsgroup is not available on all servers. Click here to view this newsgroup on Google Newsgroups.

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Of course some folks just do not want to bother with using newsgroups. One of the problems with newsgroups is the flame wars that occasionally break out and take everyone away from the topic of the group. There are also those that do not believe there is a topic in the newsgroup and post anything they want. This drove me into looking for an alternative and that is how the 24hoursupport mailing list was born. I started this list at onelist.com in 1998 and it got bought out by egroups.com in 1999 and then got absorbed into Yahoo.com in 2000. It has grown to over 600 members with no promotion other then a listing at the Yahoo site.

In April of 2002 I saw greener pastures at Freelists.org and moved the list there. It did not work well for some of our subscribers. I seriously misjudged the popularity of the web interface and ease of use at Yahoo. In October of 2002 I re-activated the Yahoo list to accommodate the users that found Freelists a little confusing. Ron Allen graciously accepted ownership and management of the Freelists group. Read more about the Freelists Group by clicking here.

You may subscribe to either list or both. The Yahoo list seems to be "easier" to use and has a nice web interface, but the options are set in such a way that it is possible for an occasional off topic post to get through. Freelists, on the other hand, is more structured and has much less chance of inappropriate posts getting through. Many people choose to subscribe to both lists. These are outstanding mailing lists. The members of these lists provide some pretty high quality answers to questions. As the list has grown, Ron and I have made several members of the lists moderators. The purpose of the moderator's are to rid the groups of any disruptive people who slip in and try to cause any problems. A link to the message archive's are included on this page below.

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