Thomas A. Ufer

4156 BOYD LANE · PALM HARBOR · FLORIDA · 34685

HOME (727) 772-7245 · CELL (813) 334-8577 · E-MAIL TOMUFER@HOTMAIL.COM

 

 

Technical Expertise

 

Operating Systems

DOS 2,3,5,6

Microsoft Windows

3.1,95,98,ME,2K

Novell NetWare

3.x, 4.x

Linux 6.x – 8.x

 

Microsoft Office

95,97,2000:

Word, Excel, Access

PowerPoint

 

Web / Browsers

Software

MS Internet Explorer

Netscape Navigator

Mozilla

Konqueror

 

Routing and Other Protocols

RIP v1 & v2, EIGRP

IGRP, OSPF, IS-IS

PIM multicast routing

BGP internal, external

Multi-homing

Reflectors

Confederations & Communities

Spanning Tree, Trunking, Ether Channel, Frame-Relay, ATM, PPP, ISDN, DNS, DHCP, FTP, Telnet, NTP, SNMP, HSRP

 

Software

MS Visio, Cisco Works, HP OpenView, Sniffer Pro

 

Security Software

Cisco Secure Access Control (TACACS+)

NMAP, SNORT

 

Scheduling/Mail

Lotus Notes

Outlook Express

Evolution

Kmail

 

Hardware

Cisco routers & switches

Nortel Networks routers & switches

Racal CSU/DSU’s

Compaq, IBM, Dell, Intel Chip-based CPU’s

 

 

 

 

SUMMARY

 

Talented Senior Network Engineer and Team Leader with 10+ years of progressively responsible IT experience. Expertise in: Network Design through all layers (1-7) of the ISO model and hierarchies (access, distribution, core, server farm and WAN). Additional strengths include:

 

Technical:                                                              

  • Network Implementation
  • Network Operations
  • Router and Switch configuration
  • Network Management Monitoring and Troubleshooting
  • Network Documentation

 

Managerial:

  • Project Management
  • Team Building
  • Research and Analysis
  • Customer Relationships
  • Network Operations staffing and planning
  • Creating procedure documents

 

SELECTED ACCOMPLISHMENTS

 

  • Successfully “fork lifted” PwC’s Data Center to a Cisco platform from Bay Networks overnight. This short outage window allowed the 50,000+ end users to resume work with minimum downtime.
  • Upgraded all remote offices to a Cisco standard platform from various other platforms. These upgrades allowed the form to take advantage of discounted pricing for hardware and support. It also allowed the service and support staff to concentrate on one platform for ease in troubleshooting and configuring.
  • Realigned office WAN connections to Data Center to take advantage of easier troubleshooting, better traffic patterns and also new vendor contracts.
  • Implemented ISDN backup circuits for remote offices.  These circuits allowed the offices to stay in contact with the Data Center. Services may have been degraded but allowed end users to continue working. ISDN lines also assisted in keeping WAN availability metrics at 99.95%.
  • Designed WAN connectivity between new Data Center and legacy Data Centers during merger process. This design allowed connectivity between new and legacy systems to assist in the transfer of information and insured access to corporate data.
  • Created first comprehensive procedural documentation for Project Managers and Engineers. This documentation helped streamline project processes and implemented consistent quality for datacomm projects.
  • Acknowledged by CIO as possessing an ability to design, implement and support an isolated LAN that allowed a crucial Tax Engagement Team to complete a sensitive presentation while the Production Network was down for unavoidable weekend maintenance.

 

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PROFESSIONAL EXPERIENCE

 

PricewaterhouseCoopers, Tampa, FL                                                                                                       1992 - Present

Team Leader / Engineer – Implementation Services Engineering (2000 – Present)

Primary administrative duties consist of assisting manager with day-to-day operations of the group, acting as liaison for the team and reviewing project status reports on a weekly basis. From an engineering perspective, primary duties include being the approver of Change Control requests for the group, reviewing Change Controls for all IT areas nationwide, lead engineer for switch and router implementations and assisting other engineers on larger projects.

 

Additional responsibilities include:

·                   Installing APC UPS equipment

·         Co-ordinating UPS troubleshooting, ordering replacement parts nationwide.

·         Ordering WAN circuits from approved vendors

·         Creating and maintaining LAN / WAN documentation

·         Assisting Operations group by joining on-call rotation for LAN / WAN support

·         Testing WAN/LAN designs for “field worthiness”

 

Project Manager/Specialist – Network Design and Operations (1998 – 2000)                           

Assigned to the build out of a new Data Center as WAN Work plan manager. Responsibilities included designing connectivity between old and new data centers, verifying router capacities, creating and maintaining the WAN project plan, meeting with various carriers to discuss products and receive status updates on their progress. Collaborated with the other work plan managers to facilitate the implementation of a new IP addressing scheme in Ward Street.

 

 Additional responsibilities included:

·         Designing and testing WAN/LAN solutions for the US Firm.

·         Creating and maintaining support documentation for WAN/LAN designs.

·         Acting as a SME when needed for various committees, project teams.

 

Price Waterhouse,  Tampa, FL

 Project Manager/Specialist – SONETS Group (1997 – 1998)

Duties were to design and test Wide Area Network solutions for the US Firm, create and maintain supporting documentation for WAN designs, act as a SME when needed for various committees or project teams. Monitored, troubleshoot and resolved WAN connectivity issues, ordered Frame Relay circuits and implemented Wide Area Network solutions.

 

Price Waterhouse, New York, NY

Manager – Network Infrastructure  (NY Metro) (1995 – 1997)

Managed 8 direct reports, acted as liaison between various lines of service and the Infrastructure team. Supported over 4,000 customers. Responsible for LAN/WAN connectivity in the NY Metro area.

 

Sr. Network Administration – Local Area Network  (NY Metro) (1992 – 1995)

Responsible for day-to-day LAN infrastructure operations and day-to-day NetWare server operations. Acted as a resource for other LAN administrators throughout the NY Metro region.

 
EDUCATION & PROFESSIONAL DEVELOPMENT

Attended Bergen Community College

Certified NetWare Engineer · Various Bay Network/Nortel CE courses · Various Cisco CE Courses

Project Management for IT Professional CE course · Avaya Definity G3vs/si Installation and Maintenance course

Avaya Definity Basic Administrator Training course · Network General Ethernet Analysis, troubleshooting and Sniffer courses

Cisco CCNA and CCNP certifications in progress

 

COMMUNITY INVOLVEMENT

I am an Officer in the Suncoast Linux User’s Group. A non-profit organization dedicated to assisting anyone in the Tampa Bay area who is interested in the Linux Operating System. For more details please visit http://www.suncoastlug.org .